Terms of Service

Last Updated: 05/09/2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of Transport Plus (also referred to as Transport+) ("the Service"), a transportation management system provided by Jett Labs ("we," "our," or "us"), located at L0, Ewropa Business Center, Triq Dun Karm, Birkirkara, Malta.

2. Definitions

"Customer" refers to the organization or individual that has contracted to use the Service (the transport operator)
"User" refers to any individual who accesses or uses the Service
"Driver" refers to any individual registered as a driver within the Service
"Customer App" refers to the Transport Plus mobile app (io.transportplus.app)
"Driver App" refers to the Transport Plus Driver mobile app (io.transportplus.driver)
"Personal Data" means any information relating to an identified or identifiable natural person
"Data Controller" refers, for operator TMS data, to the Customer who determines the purposes and means of processing personal data. Jett Labs is the controller for the marketing website, sales and waitlist enquiries, and Customer App accounts that we operate
"Data Processor" refers to Jett Labs when processing operator TMS data on behalf of the Customer

3. Scope of these Terms

These Terms cover:

The marketing website
The operator web application
Public trip, payment, and shuttle pages
The Customer App
The Driver App

Sections 6 to 13 are commercial terms between Jett Labs and the Customer. Website visitors and app users are also bound by the applicable parts of these Terms and by the Privacy Policy.

4. Website and App Use

4.1 Website

Marketing content is informational and is not an offer or a contract for the Service
Submitting a contact, integration, or waitlist form does not create a contract for the Service
Demo booking is provided through Calendly. Calendly's terms apply to that booking
Public trip, payment, and shuttle pages let you view or pay for a trip the operator has already created. They do not create bookings

4.2 App Users

We grant you a limited, non-exclusive, non-transferable licence to use the Customer App or Driver App for their intended purpose. The software is licensed, not sold
You must not abuse the Service, spoof or falsify location, scrape data, or interfere with other users
Drivers should enable location tracking only when they agree to be located for work. While tracking is on, location may continue in the background, after the app is closed, and after the device restarts, until you turn tracking off or log out. Tracking cannot be turned off while a trip is in progress

4.3 Age

App and website users must be 16 or older
The Customer is responsible for any personal data about younger passengers that the Customer enters (for example school transport)

4.4 Accounts

Customer App accounts may be created by the user. You can delete your account in the app under Settings. Deletion removes your Transport Plus login and saved trips. The school or operator still keeps the student and trip records they need to run the service
Driver accounts are created by the Customer. To request deletion, ask the Customer or email [email protected]
Operator users should ask the Customer or email [email protected]

5. Data Processing Agreement

5.1 Roles and Responsibilities

For operator TMS data, the Customer acts as the Data Controller and Jett Labs acts as the Data Processor. As Data Processor, we:

Process personal data only on documented instructions from the Customer
Ensure that persons authorized to process personal data have committed to confidentiality
Implement appropriate technical and organizational security measures
Respect the conditions for engaging sub-processors
Assist the Customer in responding to data subjects' requests
Assist the Customer in ensuring compliance with security obligations
Delete or return all personal data after the end of services
Make available to the Customer all information necessary to demonstrate compliance

5.2 Data Processing Details

The Service processes the following categories of personal data:

Driver information (name, contact details, work schedules, location data, device diagnostics, cash logs)
Customer and operator-user information (contact details, business information)
Passenger and, where used, student information (name, contact details, date of birth, guardians, addresses, trip details, identity documents the Customer uploads)
Payment information and payment metadata
Location data
Usage data

5.3 Sub-processors

We use the sub-processors listed in section 5 of the Privacy Policy, including:

Cloudflare (file storage in Western Europe and map tiles)
Postmark (email)
Google (Firebase Cloud Messaging, reCAPTCHA, Maps/Places, fonts)
Mapbox (static maps)
Calendly (website demo booking)
Revolut and, where enabled by the Customer, Stripe (payments)
Xero (invoicing), where enabled by the Customer
WhatsApp via WAAPI, where enabled by the Customer
Fleet GPS vendors the Customer connects (for example Teltonika, HandsOn, Yipii / DazzlePanel)
Gravatar and, if enabled, Sentry
Cloud hosting providers in the EU

We will inform Customers of any intended changes concerning sub-processors.

6. Security Measures

We implement appropriate technical and organizational measures including:

Data encryption at rest and in transit
Two-factor authentication
Web Application Firewall
Regular security audits
Access control and logging
Regular backups
Intrusion detection systems

7. Data Subject Rights

We will assist Customers in fulfilling their obligations to respond to data subjects' requests, including:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Rights related to automated decision making

8. Service Availability and Support

8.1 Service Level Agreement

The Service is hosted with high availability across three geographic zones
Regular backups are performed multiple times daily
Support is available Monday to Friday, 9am to 5pm (CET)
System monitoring is provided 24/7

8.2 Maintenance and Updates

Scheduled maintenance will be communicated in advance
Emergency maintenance may be performed as needed
Updates and new features will be deployed with minimal disruption

9. Payment Terms

9.1 Pricing

Pricing is based on the number of active and inactive drivers
Billing occurs monthly
Initial deposit equivalent to one year of expected usage is required
Pro-rata charging applies for mid-month additions

9.2 Payment

Invoices are issued on the 1st of each month
Payment terms are NET 30
Accepted payment methods will be specified on the invoice
Late payments may result in service suspension

10. Termination

10.1 Termination by Customer

Customer may terminate with 30 days written notice
Customer data will be retained for 30 days post-termination
Customer may request data export within this period

10.2 Termination by Provider

We may terminate for breach of terms with 14 days notice
We may terminate immediately for non-payment
We may terminate for illegal use of the Service

11. Limitations of Liability

Our liability is limited to direct damages
Maximum liability is capped at 12 months of service fees
We are not liable for:

Loss of profits
Loss of data
Indirect or consequential damages
Force majeure events

12. Intellectual Property

The Service and all related software remain our property
Customers retain ownership of their data
No license is granted except as explicitly stated

13. Modifications to Terms

We may modify these terms with 30 days notice
Continued use after changes constitutes acceptance
Material changes will require explicit consent

14. Governing Law

These Terms are governed by the laws of Malta and EU regulations, including GDPR.

15. Contact Information

For questions regarding these Terms:

Email: [email protected]

For data-protection questions: [email protected]

Address: L0, Ewropa Business Center, Triq Dun Karm, Birkirkara, Malta

Registration: C-97468