Terms of Service

Last Updated: 24/01/2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of Transport+ ("the Service"), a transportation management system provided by Jett Labs ("we," "our," or "us"), located at L0, Ewropa Business Center, Triq Dun Karm, Birkirkara, Malta.

2. Definitions

  • "Customer" refers to the organization or individual that has contracted to use the Service
  • "User" refers to any individual who accesses or uses the Service
  • "Driver" refers to any individual registered as a driver within the Service
  • "Personal Data" means any information relating to an identified or identifiable natural person
  • "Data Controller" refers to the Customer who determines the purposes and means of processing personal data
  • "Data Processor" refers to Jett Labs, processing data on behalf of the Data Controller

3. Data Processing Agreement

3.1 Roles and Responsibilities

The Customer acts as the Data Controller and Jett Labs acts as the Data Processor. As Data Processor, we:

  • Process personal data only on documented instructions from the Customer
  • Ensure that persons authorized to process personal data have committed to confidentiality
  • Implement appropriate technical and organizational security measures
  • Respect the conditions for engaging sub-processors
  • Assist the Customer in responding to data subjects' requests
  • Assist the Customer in ensuring compliance with security obligations
  • Delete or return all personal data after the end of services
  • Make available to the Customer all information necessary to demonstrate compliance

3.2 Data Processing Details

The Service processes the following categories of personal data:

  • Driver information (name, contact details, work schedules, location data)
  • Customer information (contact details, business information)
  • Passenger information (name, contact details, trip details)
  • Payment information
  • Location data
  • Usage data

3.3 Sub-processors

We use the following sub-processors:

  • Cloud hosting providers in the EU
  • Payment processing services
  • Maps and location services
  • Integration partners

We will inform Customers of any intended changes concerning sub-processors.

4. Security Measures

We implement appropriate technical and organizational measures including:

  • Data encryption at rest and in transit
  • Two-factor authentication
  • Web Application Firewall
  • Regular security audits
  • Access control and logging
  • Regular backups
  • Intrusion detection systems

5. Data Subject Rights

We will assist Customers in fulfilling their obligations to respond to data subjects' requests, including:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making

6. Service Availability and Support

6.1 Service Level Agreement

  • The Service is hosted with high availability across three geographic zones
  • Regular backups are performed multiple times daily
  • Support is available Monday to Friday, 9am to 5pm (CET)
  • System monitoring is provided 24/7

6.2 Maintenance and Updates

  • Scheduled maintenance will be communicated in advance
  • Emergency maintenance may be performed as needed
  • Updates and new features will be deployed with minimal disruption

7. Payment Terms

7.1 Pricing

  • Pricing is based on the number of active and inactive drivers
  • Billing occurs monthly
  • Initial deposit equivalent to one year of expected usage is required
  • Pro-rata charging applies for mid-month additions

7.2 Payment

  • Invoices are issued on the 1st of each month
  • Payment terms are NET 30
  • Accepted payment methods will be specified on the invoice
  • Late payments may result in service suspension

8. Termination

8.1 Termination by Customer

  • Customer may terminate with 30 days written notice
  • Customer data will be retained for 30 days post-termination
  • Customer may request data export within this period

8.2 Termination by Provider

  • We may terminate for breach of terms with 14 days notice
  • We may terminate immediately for non-payment
  • We may terminate for illegal use of the Service

9. Limitations of Liability

  • Our liability is limited to direct damages
  • Maximum liability is capped at 12 months of service fees
  • We are not liable for:
    • Loss of profits
    • Loss of data
    • Indirect or consequential damages
    • Force majeure events

10. Intellectual Property

  • The Service and all related software remain our property
  • Customers retain ownership of their data
  • No license is granted except as explicitly stated

11. Modifications to Terms

  • We may modify these terms with 30 days notice
  • Continued use after changes constitutes acceptance
  • Material changes will require explicit consent

12. Governing Law

These Terms are governed by the laws of Malta and EU regulations, including GDPR.

13. Contact Information

For any questions regarding these Terms or data protection:

Email: [email protected]

Address: L0, Ewropa Business Center, Triq Dun Karm, Birkirkara, Malta

Registration: C-97468